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Shipping & Returns

Payments

You will be charged in USD according to the applicable exchange rate at the time you place your order via the website.

European Shipping

All orders are shipped from our third-party warehouse in the Netherlands. After placing an order, you will receive a confirmation email including your order number and the list of items purchased.

Tracking information will be updated one business day after your order has shipped. Please allow 5-7 days to receive your parcel after tracking information is emailed.

We are currently unable to offer overnight shipping or ship to PO Boxes.

Transit times do not include Saturdays, Sundays or holidays.

Please note that holidays and peak sales times may alter your shipment time.

UK Shipping

Starting January 1, 2021 if the order is below £135 (€150 or $175) value, the VAT will be charged during the checkout. If the order is above £135 (€150 or $175) value, it will be subject to import duties and taxes at the time of delivery.

All orders to the UK are shipped on DAP terms (Delivered At Place), also called delivered duty unpaid (DDU). This term indicates that the seller only takes responsibility for shipping the product, and requires the customer to pay any import costs, such as VAT, duties, and clearing fees.

lemlem has no control over these charges, nor we can predict the exact amount they will be. Any questions or requests for more information should be directed to your local customs office.

We are currently unable to offer overnight shipping or ship to PO Boxes.

Transit times do not include Saturdays, Sundays or holidays.

Please note that holidays and peak sales times may alter your shipment time.

Returns

We want you to be completely happy with your order. If for any reason you are not satisfied, lemlem accepts domestic returns of unworn, unwashed, undamaged merchandise with all tags attached, for a refund within 14 days of delivery.

In addition, all Swim items must have their hygienic liners attached, as well as merchandise tags.

This policy excludes Final Sale items, which are not eligible for return or exchange.

All sale items are considered Final Sale.

We reserve the right to refuse returns on merchandise that does not meet these policy requirements.

Please reach out to shop@lemlem.com to receive an RA# and begin the returns process. lemlem does not provide return labels. All customers are responsible for sending back their return.

All returns require an RA# to be processed. Any returns received without an RA# are subjecct to store credit.

Customers will be notified via e-mail when the return has been processed by our warehouse and credited to the original purchaser's credit card. Refunds can only be issued in the form of original payment.

Shipping costs are non-refundable.

We make every effort to process your return as quickly as possible. However, please allow up to 21 days for it to be processed. Credit card refunds may take up to an additional 10 business days for your bank to complete, depending on its processing time.

Please note we are unable to process exchanges. If you wish to exchange your purchase for an alternate size, color, or style, please create a new order from the website.

Defective Merchandise

Part of the beauty of each lemlem piece made in Ethiopia, is its handwoven delicate fabric. Due to this production technique, slight imperfections and/or color variations may occur.

We advise drycleaning all items to best care for your lemlem item.

If you receive your garment and feel there is a quality issue or that it is defective within 14 days of purchase, you may contact shop@lemlem.com to discuss available options. We ask that you send over photos of the incorrect/damaged merchandise for our reference.